Skin retreat Privacy Policy

At Skin Retreat, we are committed to protecting your privacy and maintaining the confidentiality and security of your personal information and personal health information.

This Privacy Policy explains how Skin Retreat collects, uses, discloses, and protects information when you use our website, mobile application, and services.

Skin Retreat provides nurse-led aesthetic and skin health services. As part of providing safe, personalized care, we may collect information necessary to assess your needs, develop treatment plans, provide services, and support your ongoing skin health journey.

When you interact with Skin Retreat, we may collect the following information:

• Name and contact information
• Date of birth
• Address and communication preferences
• Appointment details
• Payment and billing information
• Account information created through our app or online services

To provide safe and appropriate care, we may collect:

• Medical history
• Allergies and sensitivities
• Current medications and supplements
• Previous aesthetic treatments and procedures
• Relevant health information
• Treatment assessments and recommendations
• Treatment notes and clinical documentation
• Before and after photographs where applicable and with appropriate consent

When using our website or app, we may collect:

• Device information
• App usage information
• Login information
• Technical data required for security and functionality

Skin Retreat collects and uses your information to:

• Provide safe, personalized aesthetic and skin health services
• Complete assessments and determine appropriate treatment options
• Create and maintain clinical records
• Communicate with you regarding appointments, treatments, and follow-up care
• Provide pre-treatment and post-treatment instructions
• Support ongoing care planning and treatment tracking
• Process payments and manage account services
• Improve our services and client experience
• Meet legal, regulatory, and professional obligations

We do not use your personal health information to make treatment decisions without appropriate clinical assessment and informed consent.

Skin Retreat respects your right to make informed decisions about your care.

Before receiving treatments, clients may be required to provide informed consent after receiving appropriate information about the procedure, potential benefits, risks, alternatives, and expected outcomes.

You may withdraw consent for certain uses of your information at any time, subject to legal and professional requirements regarding maintaining clinical records.

Skin Retreat takes reasonable administrative, technical, and physical safeguards to protect your personal information and personal health information from unauthorized access, loss, misuse, or disclosure.

Access to client information is limited to authorized individuals who require access to provide care or support clinic operations.

Skin Retreat may disclose your information when necessary:

• To provide requested services and coordinate care
• To authorized members of your care team
• To service providers who support our clinic operations and are required to protect your information
• When required or permitted by law
• To comply with professional, regulatory, or legal obligations

Skin Retreat does not sell personal information or personal health information.

Skin Retreat may use trusted third-party providers to support clinic operations, including:

• Electronic medical record and appointment management systems
• Payment processing providers
• Communication platforms
• App technology providers

These providers are required to maintain appropriate safeguards for information entrusted to them.

Through the Skin Retreat mobile application, clients may be able to:

• Manage appointments
• Complete required forms
• Access treatment information
• Receive personalized care information
• Communicate with the clinic

Information submitted through the app is handled in accordance with this Privacy Policy and applicable privacy legislation.

Photographs may be collected as part of clinical documentation, treatment planning, and progress tracking.

Photos will only be collected, used, or shared according to applicable consent requirements. Skin Retreat will obtain separate permission before using client images for marketing, education, or promotional purposes.

Depending on applicable privacy legislation, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Ask questions about how your information is collected and used
• Withdraw consent where appropriate

Some information may need to be retained to meet legal, regulatory, and professional obligations.

Skin Retreat operates in Ontario and is committed to complying with applicable privacy requirements, including:

• Personal Health Information Protection Act (PHIPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable
• Applicable professional standards and regulatory expectations

Skin Retreat may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

The most current version will be made available through our website and application.

If you have questions, concerns, or requests regarding your privacy or personal information, please contact:

Skin Retreat
Email: info@skinretreat.ca
Website: www.skinretreat.ca

We are committed to protecting your privacy while providing safe, personalized, and professional skin health care.